Delivery times are in working days

•   All postage is fully tracked via Royal Mail
•   Free UK postage on orders over £50
•   Free International postage over £120

European orders will be subject to import tax & customs duties. Please be prepared to pay this when ordering. We are working on a solution.

•  Hassle Free Returns

If for any reason you need to return an item. Just send us an email at info@hallofthefallen.co.uk

We offer a hassle free returns policy. Email us at the link above to initiate. Here are the details.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need your order number.

To start a return, you can contact us at info@hallofthefallen.co.uk. If your return is accepted, we’ll let you know the next steps in the process. You can always contact us for any return question at info@hallofthefallen.co.uk.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on gift cards or lucky dip items.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.